Program Office Support

The following are some frequently asked questions regarding Symphony. If you still need help, contact us.

Why do you have to register?

You need to be registered at the correct link for the Contract Vehicle you need to access so that you can be activated and assigned permissions. Please reference How to Access Symphony for more information on the available contract vehicles.

Where is my validation code for my registration?

If you don't get an email, please check your spam or trash folders and make sure that the email address is receiving messages. It could come from one of the following:

• evolve@evolve.state.gov
• noreply@gsa.gov
• symphony@apexlogic.com

What company should I register for?

You should register with the SAM.gov UEI and cage code for the company that will be prime for the proposal. The UEI can also be for a Joint Venture Entity. If your company has a contract award, register with the contract holder’s UEI and cage code.

What can I do if I register for the wrong company? How can my registration be deleted?

Please contact us with your email address and provide the correct UEI/Cage for registration and we can move or revoke the account. 

Can I register with a subcontractor or JV Member's company?

No. You register with the SAM UEI and cage code for the company that will be the prime offeror for the proposal. Subcontractors and Joint Venture members are added as Team Members in Symphony and you cannot share the company assets you assemble with a separate company or across contract vehicles.

Can I register without the SAM UEI?

No. You cannot register without an active SAM record. Symphony requires the SAM UEI and cage code to validate an organization and your registration.

Can I register without a Cage code?

Yes, but you must enter the cage code if you have more than one cage code assigned to your UEI or you may end up registered with the wrong company.

Why can't my organization be found?

Sometimes SAM is not available for these searches.  If you receive an error message and cannot confirm your organization, please try again shortly.  If this problem persists, please check SAM for any notices regarding the system status.

Can I send a request to switch multiple email addresses to an organization, or does each person need to send a request individually? 

We can move accounts individually or as a group to the correct UEI and Cage code.  

Can I register for multiple companies? Can my email address be linked to more than one company?

No. Your email can only be linked to one company per Contract Vehicle. If you need to register for multiple companies on one Symphony website, you must have a unique email for each company, and you should not use a group email address.