The following are some frequently asked questions regarding Symphony. If you still need help, contact us.
Can I update SAM after registration and automatically be an Administrator?
No. If you modify your SAM record after registration, please contact the SAM Point of Contact (POC) that was listed on the confirmation page during your registration to request they activate your account. They can then assign you to the Administrator group.
- You can retrieve the Points of Contact information anytime at SAM.gov (https://sam.gov).
Why can’t I see a user in Administration?
To troubleshoot this issue there can be several reasons listed below.
Question | Answer |
Did you use the wrong website for the contract vehicle? | Confirm you are at the right Symphony website. |
Did you register for another company? | Check that your UEI and cage code are correct. |
Did you login to another company? | Check that your UEI and cage code are correct. |
Did the user register? | Confirm registration is complete at the right Symphony website for the same company. |
Did the user register for another company. | Confirm the UEI and cage code are correct. |
Did the user register at the wrong website for the contract vehicle? | Register at the right Symphony link for the same company. |
Can I have an account moved to another company?
Yes, if you or another user registered for a different company, please let us know the email address and provide the correct UEI/Cage for registration and we can move or revoke the account.
Why can’t I register after my account was deleted?
If an administrator deletes an account, this option is not a full delete from the system and does not allow a user to register with the same email again.
Can I add additional Administrators?
Yes. If additional users are assigned to the Administrator group, they will also have the ability to activate registered users if their accounts are active. You cannot assign positions to users who have not registered in Symphony.
How do I add users to my company?
You can't. All users should register themselves. Due to our security requirements, there is no way for you to add other users on their behalf.
How many users can register for Symphony?
You can have as many users in Symphony as you need and they will all be able to work in Symphony if their accounts are active.
How do I invite users to my company in Symphony?
You would invite others outside the system because all users must register themselves for Symphony in order to verify their registered email address and set up their preferred method of Multi-factor Authentication.
Where do I assign the Contract Manager role?
Assign your key personnel, such as your Contract Manager and Program Manager to your proposal submission or to your contract management section. These roles are not available in the Administration link. When you are in the right section, you can only select from your company's registered users in Symphony.
| Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us. |
| Copyright © 1999-2023 Apex Logic, Inc. All Rights Reserved | Privacy | EU Data Protection Notice |