Administration FAQ

The following are some frequently asked questions about Symphony Administration.

Can I update SAM after registration and automatically become an Administrator?

No, if modifications to the SAM record occur after registration:

1. Ask the SAM Point of Contact (POC) listed on the confirmation page during registration to activate an account (see Administrator Access). 
   SAM POC(s) can then assign users to the Administrator group. 
   
   
2. Users can retrieve the Points of Contact information anytime at SAM.gov (https://sam.gov). 
   (See Understanding the SAM Connection) 

Can I add additional users to my Symphony account? How do I add users to my company?

Due to our security requirements, users cannot add other users on their behalf.

• All users should register themselves with the right UEI and CAGE (Commercial and Government Entity) code for the company. 
• Registered users are managed in the Administration component. 
  • If users register incorrectly, administrators cannot see their accounts. 
  • Contact us with the user's email address and the intended Unique Entity Identifier (UEI) so we can locate the account and correct it.

Why can’t I see a user in Administration?

To troubleshoot this issue, confirm registration was done on the right Symphony website for the same company. Contact us if we need to move or revoke the account.

Why can’t I register after my account was deleted?

If an administrator deletes an account, this option is not a full delete from the system and does not allow a user to register with the same email again (see Managing Business Users).

Can I have an account moved to another company?

If users registered for different companies, submit a ticket to contact us. Provide the following details:

1. The users email address 
2. The correct UEI/CAGE for registration 
3. We will move or revoke the account.

Can I add additional Administrators?

If registered users are assigned to the Administrator group, they will also have the ability to manage others if their accounts are active (see Figure 1). (See Managing Business Users for permission details).

Figure 1. User Management screen

How many users can register for Symphony?

A company can have as many users in Symphony as they want and all active users can work in Symphony.

How do I disable a user's account?

An administrator can use the delete option for a user's status to disable the user's account (see Managing Business Users).

How do I invite users to my company in Symphony?

Send users the website link outside the system because all users must self-register for Symphony. 

• Select the Register Now button before signing in to obtain a registration link.

Where do I assign the Contract Manager role?

Key personnel assignments, such as the Contract Manager and Program Manager are added to the proposal submission or contract management section. These roles are not available in the Administration link and can only be assigned to a company's registered users in Symphony. 

How can I change my profile information?

All users can sign out or update their profile information from the top-right icon. Users can change their password and add or update an authenticator app by scanning the QR code for their login. The account holder must contact us for name corrections. 

Need help? Contact us  

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