Please follow these instructions to successfully use a smartphone app for Multi-factor Authentication in Symphony during Registration.
1. Download an App
To begin, please download an Authenticator App from iTunes or Google Play on your smartphone.
We recommend Google Authenticator. It is free, easy to use, and supports multiple accounts.
2. Use the App
Once installed, follow these steps:
- Open the app
- Choose scan QR code
- Scan the QR code during registration
- Verify the account name
- Enter the code when prompted
- Click Authenticate
You must have a unique code for each Symphony website you access. If you have multiple Symphony accounts, be sure to rename the codes to reflect the contract vehicle for the One-Time Passcode (OTP).
If you still need help, contact us.
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