Contract Holder FAQ

The following are frequently asked questions regarding contract management and responding to orders in Symphony. 

How does on-ramping work?

Only designated Contract Managers will receive an invite from Symphony to register. 

Once registered, Contract Managers will be able to:

• Activate and manage registered users from their company.
  (See Managing Your Business Users).

• Update the Distribution email for their contracts.
  (See Setting-up Symphony Notifications).

• Assign other registered users as Points of Contact.
  (See Managing Your Contract Points of Contact).

Why can't I see my contracts?

Contract(s) are in the My Company link if you registered for the correct company at the right link for the Contract Vehicle.

• Your contracts may only link to your company when the Contract Manager who received the invitation to Symphony registers.
  (See Using Symphony as a Contract Holder).

Are the solicitation documents attached to the distribution email notification? 

The distribution email only receives a link to the order in Symphony (See Setting-up Symphony Notifications). 

• You will receive emails for release, amendment, and award at the distribution email address.
• A user must log in to retrieve the documents for distribution to your company. 

How are orders and announcements different?

Orders are targeted to eligible recipients, while announcements are general information. 

• You can only see and respond to an RFI/RFP if released to your company and the selected socioeconomic and market segments. 

Why can we see an opportunity within the Symphony portal but can't access the documents?

Orders are targeted to eligible recipients, and if you can not see all the details, the order was not released to your contract by the buyer.

Why can't I sign a Contract Modification?

Only Administrators can go to My Company > Contract > Contract Link and then Contract Modifications (See Figure 1).  

• Staff Users can only view the Contract Documents tab and Download file(s). 
• Ask your Administrators to include you in the Administrator group so you can sign contract modifications.

Figure 1. Click the row and sign the file within Contract Modifications.

Who can submit questions/proposals?

All active users can submit questions in Symphony (See Using Order Q&A). 

• Administrators can submit proposals and permit other users to submit proposals.
  (See Bidding on Orders). 
• Administrators may want to limit the number of users accessing Symphony to manage their contracts. 

What are External Orders? 

External Orders require you to visit another site to view the details.

• External Orders were task orders posted via another method, ie. eBuy or distribution email.  

Can Symphony be accessed by a third party with credentials provided by the prime company?  

Not currently. 

Need help? Contact us  

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