The following are some frequently asked questions regarding the Symphony help desk. 


How do I submit a ticket to the helpdesk?

Click the +New Support Ticket link on the help page.


How do I check my ticket status?

The help desk login is currently unavailable. The ticket status link is only available for agents.


When will the helpdesk respond?

If you open a support ticket and you do not receive a response within four business hours (EST), your firewall may be preventing our messages from reaching you. Please check your junk/spam folders for client.support@apexlogic.com

 

How do I call the help desk? 

Due to the nature of software applications, there is no phone number to call. Please open a ticket and we will be happy to set up a video conference via Google Meet or attend a meeting with the tool of your choice.


If you still need help, contact us.


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