The following are some frequently asked questions regarding the Symphony help desk.
How do I submit a ticket to the helpdesk?
Click the +New Support Ticket link on the help page.
How do I check my ticket status?
The help desk login is currently unavailable. The ticket status link is only available for agents.
When will the helpdesk respond?
If you open a support ticket and you do not receive a response within four business hours (EST), your firewall may be preventing our messages from reaching you. Please check your junk/spam folders for firstname.lastname@example.org.
How do I call the help desk?
Due to the nature of software applications, there is no phone number to call. Please open a ticket and we will be happy to set up a video conference via Google Meet or attend a meeting with the tool of your choice.