The following are some frequently asked questions regarding the Symphony help desk.
How do I get started with Symphony?
Step 1. Register for Symphony
Step 2. Understand Multi-Factor Authentication
Step 3. Understand Administrative Functions
Step 4. Log in to Symphony
Step 5. Explore the Features of Symphony
How do I find solutions in the helpdesk?
Enter a keyword in the search box. The helpdesk performs a search on the keywords in a starts-with mechanism and shows the exact match results first and the partial matches follow. Typing in a whole question is not recommended.
How do I submit a ticket to the helpdesk?
Click the +New Support Ticket link on the help page.
How do I check my ticket status?
The help desk login is currently unavailable. The ticket status link is only available for agents.
When will the helpdesk respond?
If you open a support ticket and you do not receive a response within four business hours (EST), your firewall may be preventing our messages from reaching you. Please check your junk/spam folders for firstname.lastname@example.org.
How do I call the help desk?
Due to the nature of software applications, there is no phone number to call. Please open a ticket and we will be happy to set up a video conference via Google Meet or attend a meeting with the tool of your choice.
If you still need help, contact us.
|Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.|
|Copyright © 1999-2023 Apex Logic, Inc. All Rights Reserved | Privacy | EU Data Protection Notice|