The following are some frequently asked questions regarding Symphony.
Do we need to combine the documents we will have more than one of?
No, the documents you upload to My Company are reusable. Symphony will keep everything organized for you and the evaluators in the Document Library.
How do I restrict user access?
All registered and active users can see and work with all the data put in Symphony under the prime's UEI and cage code. This is done so that the user responsible for submitting the proposal can verify that the information provided and uploaded is done accurately. Please reference How to Perform User Management for more information on your company's users.
How do we add a missing Funding Agency ID?
If the agency you need is not listed, contact us with the FPDS code from your contract and your contract number. Please provide a copy of the FPDS report for verification because we get our data directly from FPDS. Contact the program office directly if an FPDS report does not exist.
How do we identify projects/past performances performed as a subcontractor?
If you add a project to My Company where you performed as a subcontractor, you are not contracting directly to the government. This would be considered a commercial project. Your company is the Team Member on the subcontract.
How do we get our DUNS to display?
DUNS numbers are not being used and will not be displayed in your company information. As long as the UEI is for the correct company, your proposal(s) will be credited correctly.
If you still need help, contact us.
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