Sign In FAQ

The following are frequently asked questions about signing in to Symphony:

How do I link my account to more than one company? An email can only be linked to one company.  To access multiple companies on the same Symphony website, register with a unique email for each company.  Do not use a shared email address. How do I find my administrator? Find the Point of Contact (POC) information on the System for Award Management (SAM.gov).  (See Figure 1).  A SAM.gov Point of Contact is considered an authorized user for an organization.  (See Understanding the SAM Connection). Note: Symphony does not recognize the "SAM Administrator" as a role.

Figure 1. SAM.gov Points of Contact section within the Entity Information.

What caused the "Authentication Failed" message?

The message occurs if an email address and password don't match a registered account. If a user encounters an Authentication Failed message after entering their password:

1. Try again or use the Forgot Password link to troubleshoot.
2. Check the spam/trash folder if the reset email doesn't arrive in a few minutes.
   
3. Start a new registration. 
4. Contact us if there is a duplicate registration error. 

Why is my account inactive?

If an inactive account belongs to a SAM POC for an organization:

1. Download or save a copy of the SAM record showing the POC names and emails for verification.
2. Contact us and provide the SAM record with the UEI (Unique Entity Identifier) and POC information so we can verify access. (See Gaining Administrator Access).

An account stays in Initial (inactive) status until it is activated by a registered SAM POC, a company administrator, or Symphony administrators (us).

• Staff users in this status cannot sign in without approval (see Inactive Account Process).
• See Understanding the SAM Connection to find the administrator list at SAM.gov.

How does an administrator activate an account?

When an administrator signs into Symphony, they should:

1. Go to the Administration link.
2. Click on the row for the user to manage.
3. Change the user status from Initial to Active (see Managing Business Users).
4. Save the changes.

Are other users alerted when someone registers for Symphony?

Symphony does not send notifications to the SAM POC(s) for the user's organization if they have not registered at the same Symphony website. 

Registrants should contact their organization's SAM POC(s) and request that they register, sign in, and then activate their account (see Inactive Account Process).

Who was notified about my registration?

If no one receives an activation email, contact your SAM POC(s).

Request that the SAM POC(s) sign in or register themselves on the same Symphony website, then activate the registration (see Gaining Administrator Access).

Why must the organization's SAM POC sign in? 

All users need to be activated by us or another administrator (see Gaining Administrator Access). There is no automatic activation.

Why can't an Administrator see an individual account? Why aren't all users accounts visible?

There is a mismatch in the UEI and CAGE (Commercial and Government Entity) code or the website address. 

• Ensure that users are registered for the same company and on the same Symphony site.

Contact us with the correct UEI and CAGE code if issues persist.

Why can't I see a new solicitation?

Symphony operates on multiple websites.

Verify use of the correct link from the solicitation or Request for Proposals (RFP).

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.