How Forgot Password Works

Modified on Wed, 18 Sep at 8:19 PM

Symphony includes the following contract vehicle links

GSA   =   ALLIANT 3      ASTRO      OASIS      OASIS PLUS      POLARIS     

DHA   =   HEC      MQS-NG      OMNIBUS    (Legacy) MQS

 

Follow these instructions about password resets in Symphony. 

 

1. Click Forgot Password

If Authentication Failed after password entry, first confirm the website for the contract vehicle is correct, then use Forgot Password to troubleshoot the issue for the registered account (See Figure 1).
The Forgot Password link on the Sign in page

Figure 1. Forgot Password link

  

2. Enter the Email Address

Symphony will send a temporary password and reset link to the email address entered if an account exists (See Figure 2).

  • Make sure the website is correct (See the links at the top of the page).
     
  • Make sure the email address is correct.
     
  • Check Spam or Trash folders.
The Password Reset Request acknowledgement

Figure 2. Password Reset Request

    

Follow the email's instructions if Symphony finds the account. 
 

  • Password resets require an account on the same Symphony website (See Figure 3).

  • Try to register again if the email doesn't arrive.  

The Register Now link on the Sign in Page

Figure 3. Register Now link

  

4. Change the Password

Passwords must include:
A minimum of eight characters

  • At least one uppercase letter 

  • At least one lowercase letter

  • At least one number

  • At least one special character 

 

Need help? Contact us  

  

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