How Forgot Password Works

Follow these instructions about password resets in Symphony. 

1. Click Forgot Password

If Authentication Failed after password entry, first confirm the website for the contract vehicle is correct, then use Forgot Password to troubleshoot the issue for the registered account (See Figure 1). Pay attention to the agency and contract vehicle logos.   See Using Multi-Factor Authentication (MFA) if the code fails or is unavailable by text or Authenticator app.
	Figure 1. Forgot Password link

2. Enter the Email Address

Symphony will send a temporary password and reset link to the email address entered if an account exists (See Figure 2). Make sure the website is correct (See the links at the top of the page).   Make sure the email address is correct.   Check Spam or Trash folders.
	Figure 2. Password Reset Request

3. Use the Reset Password link

Follow the email's instructions if Symphony finds the account.    Password resets require an account on the same Symphony website (See Figure 3). Try to register again if the email doesn't arrive.
	Figure 3. Register Now link

4. Change the Password

Passwords must include:
A minimum of eight characters

• At least one uppercase letter 

• At least one lowercase letter

• At least one number

• At least one special character 

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.