Authentication Failed

Modified on Fri, 5 Jul at 3:43 PM

Troubleshoot the Authentication Failed message in Symphony by following these steps.


1. Click Forgot Password

If Authentication Failed when you entered your password, first confirm that you are at the right website for the contract vehicle, then use Forgot Password to troubleshoot the issue with your registered account (See Figure 1). 

Pay attention to the agency logo and website address. 

Try the Forgot Password linkFigure 1. Forgot Password link

2. Enter your Email Address

Symphony will send a temporary password and reset link to the email address you entered if your account exists (See Figure 2).

  • Make sure you’re on the right website
  • Make sure the email address is correct
  • Check your Spam or Trash folders

Password reset request

Figure 2. Password Reset request message

3. Use the Reset Password link

Follow the email's instructions if Symphony finds your account. You can't reset your password if you don't have an account on the Symphony website. 

If you cannot locate an email, please try to register again (See Figure 3). 

Try the link to Register NowFigure 3. Try the Register Now link


4. Change your Password

Passwords must include:
A minimum of eight characters

  • At least one uppercase letter 

  • At least one lowercase letter

  • At least one number

  • At least one special character 

If you see an MFA reset message, more information on Multi-Factor Authentication can be found in the articles regarding Using MFA in Symphony.

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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