Authentication Failed

Modified on Tue, 8 Oct at 10:19 AM

Troubleshoot the Authentication Failed message in Symphony by following these steps.

1. Click Forgot Password

If Authentication Failed during sign in: first, confirm that the website being accessed is correct (see the links below for each contract vehicle), then use the Forgot Password link to troubleshoot the issue (See Figure 1).

Pay attention to the logo and website address.
See Using Multi-Factor Authentication (MFA) if the code fails or cannot be retrieved by a text message or through an Authenticator app.

Try the Forgot Password link when Authentication Failed

Figure 1. The Forgot Password link

Symphony includes the following contract vehicle links

GSA = ALLIANT 3 ASTRO OASIS OASIS PLUS POLARIS

DHA = HEC MQS-NG OMNIBUS (Legacy) MQS

2. Enter the Email Address

Symphony sends a temporary password and reset link to the email address entered if an account exists (See Figure 2).

Make sure the website is correct (See the links above for each contract vehicle).
Make sure the email address is correct.
Check Spam and Trash folders

Password reset request

Figure 2. The Password Reset request message

3. Use the Reset Password link

Follow the email's instructions if Symphony finds the account.

Password resets require an account on the same Symphony website.
Try to register if an email is not received (See Figure 3).

4. Change the Password

Passwords must include:
A minimum of eight characters with

At least one uppercase letter
At least one lowercase letter
At least one number
At least one special character

If an MFA Reset message is displayed,
see Using MFA in Symphony.

Figure 3. The Register Now link

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