OASIS Contract Holder FAQ

The following are frequently asked questions regarding Symphony for OASIS. The required URL for OASIS contract holders is https://oasis.app.cloud.gov/. 

How do I register under more than one company?

Users cannot register for multiple companies using the same email address. To use Symphony on behalf of multiple companies, a unique email address for each company (DUNS/UEI) is required.

Do all users need to be listed as SAM POC(s) before registering in Symphony?

No. After a company's SAM POC(s) register for Symphony, they receive access to the administration link inside Symphony so that they can manage other registered users (see Administration FAQ).

How do I add other users?

All users add themselves by registering with their unique email addresses and completing the multi-factor authentication (MFA) setup process. 

• Registering with a group or shared email addresses is prohibited and causes issues with the MFA requirement.
• SMS may be a less reliable option than using an MFA app (see MFA FAQ).

How do I select more than one Proposal Manager?

Symphony only supports one proposal manager, but users can change it as necessary. A proposal manager is not required for contract holders. 

How do I update the COCM or COPM?

After logging in, follow these instructions.

1. Go to the My Company link.
2. Use the Contracts link in the left menu. 
3. Select the contract to update. 
4. Use to the Points of Contact tab to choose the registered user to assign to these roles. 
5. Update the Contract Manager and/or Program Manager (see Figure 1).

Figure 1. Assigning the Contract Manager/ Program Manager to a Contract and Setting-up Symphony Notifications for a Contract.

Contract holders will receive emails for release, amendment, and award at the distribution email address.

• Each contract requires a distribution email. 
• Symphony will send notifications to one distribution email address. 
• Manage the users on the distribution email internally.

How do I add the distribution email address?

After logging in, follow these instructions. 

1. Click on My Company.
2. Click on the Contracts link in the left menu. 
3. Select the contract to update.  
4. Click Point of Contacts from the left menu (see Figure 1). 
5. Authorized users can update the distribution email so that it is a company email address. The address must be validated but does not need to be a registered user account.

Are the solicitation documents attached to the distribution email notification? 

The distribution email only provides a link to the order in Symphony. A user must log in to retrieve the documents for distribution outside Symphony. 

Note: External Orders are orders posted via another method, ie. eBuy or distribution email.  
These orders require visiting another site to view the details.

Can Symphony be crawled by a third party with credentials provided by the prime?  

Not currently.

Need technical help? Contact us  

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