Managing Ordering Activities

Modified on Fri, 25 Oct at 5:42 PM

Program Officers manage ordering activities with an understanding the following details (see Figure 1).

Figure 1. After signing in to Symphony, click the Orders link when an order is in Released status to view the order details. If a link is unavailable, the user doesn't have permission to view the order.

Orders include the following read-only screens:

Summary

An overview of the Order Opportunity.

Amendments

Find Amendments or View Details to see the changes. Program Officers can Approve or Request Clarification when configured.

Response Monitoring

View eligible contract holder's submitted proposals or "No Bid" Organizations.

Documents

Find and download additional order information in the document library (see Figure 2).

History

View the history, status, and comments left on an Order.

Document Library View

Figure 2. The Document structure in an Order.

Managing Orders

Approve

Depending on the Symphony configuration, Approve an order or Request Clarification when orders are submitted. Note: A request for clarification requires comments (see Figure 3).

Figure 3. Some Contract Vehicles require PO approval before orders are released.

Cancel Order

When configured, the Program Officer can cancel an order at any time and should provide a reason (see Figure 4).

Figure 4. Some Contract vehicles limit order cancellations to the Program Office.

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