Manage Order Q&A, Amendments, and Monitoring

Purpose: This guide helps Points of Contact (POCs) handle questions submitted by contract holders, issue amendments to modify a released order, and monitor contractor responses throughout the solicitation period.

Table of Contents  

• Before You Start
• Steps

1. Respond to Questions (Q&A)

2. Issue an Order Amendment

3. Monitor Responses and Submissions  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following before managing a released order:

• You must be an authorized Point of Contact (POC) to access these tabs.
• Amendments can only be issued for an order that is in Released status.

Warning: Amendments can only extend deadlines; you cannot add a new Question period after the initial schedule is set.

Steps

1. Respond to Questions (Q&A)

When an order is in Released–Pending Questions status, you can answer requests for more information before the question deadline.

1. Select the order link and go to the Respond to Questions tab.
2. Answer Open Questions by clicking a question's row, entering a response, and saving.
3. You can Modify the question, Reject a question, or Mark as Duplicate.
4. When ready, mark the questions as Ready for Release and then click Release Questions and Answers.

Note: Released answers are automatically placed in the Documents tab for the contract holder.

Respond to Questions tab showing the menu for Answer, Review, and Release.

2. Issue an Order Amendment

Amendments are required to change POCs or extend deadlines after the order is released.

1. Select the eligible order and go to the Amendments tab.
2. Enter an Amendment Description (note the 500 character limit).
3. You can upload new Documents and alter deadlines (only extending the Questions or Submission date).
4. To change a POC, use the Change Point of Contact button and choose to either SELF or INVITE another registered user.
5. The Contracting Officer must Review and Submit the amendment for Approval or Release.

  Amendments tab showing the description tab and the Change Point of Contact button.

3. Monitor Responses and Submissions

POCs must track proposals submitted by contract holders during the Released–Pending Proposals status.

1. On the order link, select the Response Monitoring tab.
2. View the responses and their statuses (Submitted, No Bid, etc.).
3. View a submitted proposal by following the link to the Document Library.

Note: You can view "No Bid" responses from this tab as well.

Response Monitoring tab showing a table of contractors and their submission status.

Troubleshooting

Related Articles / Links

• Create a Task Order or Market Research Request—Guide to setting initial deadlines
• Report and Submit an Order Award—The next step in the order lifecycle
• Submit a Ticket to the Symphony Help Desk—For technical support