The following are some frequently asked questions regarding Symphony.

Can Controlled Unclassified Information (CUI) documents be submitted in Symphony?

Unclassified information is fine. We do not allow classified documents and you would need approval from the requesting agency to provide password-protected documents.  If you are uploading sensitive or classified information, you should redact the document to the extent it still substantiates your claims.  The Symphony system is rated moderate, however, your team determines who has access to your account.

How do I change the timeout logout?

The timeout is set to 15 minutes. This is a security requirement from GSA security.

What are the file limits?

Symphony will allow you to attach as many files as you need to support your claims, but the size limitation of 20MB will prevent you from uploading too large of a file. File uploads also have additional rules.

  1. File names cannot exceed 250 characters.
  2. Files cannot be combined into a "zip" folder, but there is no limit to how many files you can upload.
  3. You can not drag and drop from Sharepoint or other Cloud Drives. Files must come from your computer.

What security protocols are in place to protect my proprietary data? 

Symphony is hosted on with a FISMA Moderate 3-year ATO. All data is encrypted in transit and rest. Details can be requested from the GSA IT Security office directly.

If you still need help, contact us.

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