How Orders Work in Symphony

Modified on Thu, 6 Jun at 7:44 PM

This overview covers the Orders tab for Symphony-managed Contract Vehicles and Contract Holders. 


As a Contract Holder, you will have a personalized view of your Symphony Dashboard upon signing in. 

  • Orders are available from a dynamic table that you can arrange by selecting a column header. 
  • You can also filter on a search term, status, or type of order (See Figure 1).
  • The order types are Task Order (TO), Request for Information (RFI), or Market Research.
  • Click the tracking number to see more details about a specific order.

Figure 1. An OASIS Contract Holder Dashboard with the Orders view

Contract Holders use Symphony to monitor the following order activities. 

  • Released orders and solicitations 
  • Deadlines for questions and proposals 
  • Amendments 
  • Awards 

Order Status

The actions to perform depend on the status of an order. The status descriptions are below:


  • You should respond by uploading a proposal or responding with a "No Bid" by the submission deadline. 
  • Responses submitted before the deadline may be modified and re-submitted. 
  • After the deadline, the response button will no longer be available. 

The following notes may appear under the status of a released order awaiting a response (See Table 1):

PENDING QUESTIONSA released order - pending questions can enable you to ask questions before the submission deadline. 
The Ask Questions tab allows you to ask questions.
PENDING PROPOSALSA released order - pending proposals is a task order you can respond to but may not submit questions.

Table 1. The Meaning of Pending Questions vs. Pending Proposals


  • Orders in Evaluation have passed the submission deadline. 
  • Orders in Evaluation are read-only. 
  • At this point, you have to wait for the Ordering Contracting Officer to award a Contract Holder. 
  • You can only view the Summary, Amendments, and Documents library.



  • When the Ordering Contracting Officer makes an award, the status changes to Award Approved. 
  • The "Awards" tab becomes available. 
  • An Award Approved Order displays the contract(s) awarded to the Contract Holder(s) on the Awards tab. 

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Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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