The following are some frequently asked questions regarding Symphony. Please note that if you have users previously registered in Symphony for a different contract vehicle, you will need to ask them to register for this instance of Symphony. We are working on a single login for Symphony and hope to have it available in the future. If you do not see an answer to your question, please contact us.
Sometimes SAM is not available to us to validate your company's information. If you receive an error message and are unable to register in Symphony, please try again shortly. If this problem persists, please check SAM (https://sam.gov) for current system status. Beginning April 4, 2022, your DUNS will be replaced by your SAM Unique Entity Identifier (UEI).
Why do you have to register?
Users need to be registered so that then they can be activated and assigned permissions. If your company SAM record is private, you will need to make it public for the purposes of registration, submission, and evaluation. Symphony is using an API provided by SAM to collect your information directly, which allows the system to verify data, which results in a quicker evaluation. Do not make your SAM record private until after the contract award. The government will need to collect up-to-date SAM data from your account via Symphony.
If you register as the SAM POC, be aware of the following:
- The name entered in Symphony MUST match the POC name used in SAM. Do not modify SAM after you register.
- If you were supposed to be the SAM POC and you modified your SAM record after you registered in Symphony, please contact the SAM POC listed on the confirmation page to request they activate your account. If you make updates to SAM after you register, it will not work for login, and you will need to be manually activated.
All users must register themselves for Symphony in order to set-up their preferred method of Multi-factor Authentication, and to verify that their registered email address is correct. You need a unique email for each UEI and you should not use group email addresses. There is no way for you to add other users on their behalf due to our security requirements.
Additional users register themselves and are then activated by the SAM POC through the Administration menu in Symphony. If additional users are assigned to the Administrator group they will also have the ability to activate registered users if their accounts are active. Please refer to How to Manage Users for more information.
Can I register with the same email for more than one company?
No. You can not register for more than one company using the same email address in a single instance of Symphony. If you are submitting proposals on behalf of multiple companies, you will need a unique email address for each company you are registering.
Is there a limit to how many users can register for Symphony?
Is registration always available?
Registration is not available outside of the solicitation or on-ramping phase. There is no registration during Evaluation. Only users already registered can access Symphony when in Evaluation.
Can you register your Company without the DUNS +4 or UEI and cage code?
Yes. Only the DUNS/UEI is required to validate an organization using SAM however you do need to ensure you use the correct combination if you have more than one entity in SAM.
Register with the UEI for the JV itself, not the members. You can only use your email once. All other users that will be contributing to the proposal for the entity should also register under the JV's UEI and not the individual members.
Only the prime that is submitting a proposal should register. The prime can add team members and subcontractors to their company assets and their proposal(s) without having them register. If they must register, they should use the prime’s UEI and Cage code.
If SMS messages are not being received or are taking a long time to arrive:
Please verify that you have not changed the mobile carrier of the phone you are using. If you entered your phone number or carrier incorrectly, please contact us.
If you haven't made any changes, and you are not receiving the MFA code, this could be a network issue. Occasionally this can happen since the government requires that SMS messages route through an email server.
If code expired before it is used:
If you haven't made any changes to your MFA application, then you may have a time difference on your computer. Usually, this happens when it's an app on your computer and not the phone because the phone gets its time from the GPS clock. Look at the following site and see if your system time is matching NIST: https://nist.time.gov/.
If you need to change your MFA Application:
Contact us for assistance. It is a required security protocol that we must manually validate changes to MFA. Therefore, there is no option for you to switch your own MFA choice after registering.
- If you would like to use SMS, then we will need the name of your mobile carrier and your mobile phone number.
- If you would like to use the authenticator application, then we will send you a QR code, or secret key in a separate email, which you can manually add to your Authenticator app. If the app asks you for an account name, you can enter any alias you wish. Please be sure to check the "Time Based" option if presented with one.
- Symphony does not email one-time passcodes due to security vulnerabilities.
If you switch to a Mobile App:
If you are unable to scan the QR code:
This usually happens when we supply the QR code via email and you are using an email client like Microsoft Outlook. Please sign into your email in your browser (use Office 365 if you have Outlook) and then you can use your browser extension to scan the QR code.
If you make phone changes:
If your phone number or carrier needs to be changed, please let us know, and we can take care of it.
If you lose your MFA tool and have to reinstall it:
Please let us know, and we can help you with this issue.
If the user who had MFA and access into Symphony is no longer available:
Please let us know:
- Email addresses involved.
- DUNS/UEI for your company
- Which MFA method you want to use.