Using Symphony’s Administrative Features for Businesses

Prerequisites

To access administrative features, there must be at least one user registered for Symphony who is listed as an authorized Point of Contact (POC) on the System for Award Management (SAM.gov) for their organization. Administrative rights are granted after registration for contract vehicle sites on Symphony.

Accessing User Administration Options

Authorized users create their sign-in information when registering for a contract vehicle on Symphony. (See Gaining Business Administrator Access).

1. Ensure registration is complete. If it isn't, register for Symphony.
     
2. Sign in to Symphony after activation (see the Inactive Account Process). 
     
3. Click on the Administration link. (See Figure 1).
     
4. Select an Administration Option:

• Symphony Users
• User status update
• Group status update
• Profile update

1. Symphony Users 

Administrators can activate users after registration or manage user access duration. If necessary, they can also remove a user's access. (See Figure 1).

Figure 1. The Activate/Edit User Access screen.

2. User status update

Administrators can change the status of registered users on Symphony contract vehicles for their organization. (See Figure 2).

Figure 2. The User Status Update screen

Steps to change user status:

1. Click on the row with the User’s Name.
     
2. Select the user’s status from the pop-up menu. 
     
3. Click on the desired option.

Option definitions

3.  Group Membership Update

Administrators can modify user permissions within the Administration link. Permissions can be changed by selecting from the Group Membership options. (See Figure 3).

 Figure 3. Group Administration interface

Note: The Contract Manager and Program Manager roles in a proposal can only be changed before the solicitation deadline and these designations do not have administrative access in Symphony. Symphony also does not include an Authorized Negotiator role.

4. Profile update

Users can update their profile information by clicking on the profile icon at the top right corner of the Symphony interface (see Figure 4). 

Profile Updates

1. Click on the profile icon.
2. Update details, such as passwords or enable multi-factor authentication (MFA) using a QR code. (See MFA Information). 
3. Registrants can contact us for name corrections or Account Changes.

 Figure 4. Profile Information

For further assistance, see Administration FAQs or contact us. 

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